Service Agreement
This Service Agreement (the “Agreement”) defines the working relationship between:
Email: [email protected]
Phone: 07505 295 739
1. Service Provisions
The Client shall select from the following managed service tiers. Services are available on an annual upfront agreement or a rolling monthly basis.
Business Website Tier — £80/year (or £8/month)
A reliable, high-performing online presence built to elevate your brand. This plan ensures your key information is polished, highly accessible, and seamless on any device.
- Bespoke web design tailored to your brand identity (custom HTML, CSS, PHP)
- Fully managed hosting with pre-configured HTTPS encryption
- Professional email forwarding to streamline client communication
- Routine Content Updates: Fast updates for text and images, handled for you and typically published by the next working day
- Full Daily Backups: Automated, secure snapshots with free restoration on request
- Storage: Standard Disk Quota of 7GB (plenty for hundreds of pages and photos)
- Flexible agreement: Billed annually (£80/yr) or monthly (£8/mo). Pro-rata full-month refund on early cancellation
Enhanced Website Tier — £100/year (or £10/month)
Everything in the Business Website plan, including easy payment acceptance, interactive forms to gather customer input, simple appointment booking management, and automated messaging.
- All core features included in the Business Website Tier
- Payment Links & Checkout: Integrated online payment options for quick customer checkout (Stripe)
- Interactive Forms & Alerts: Custom enquiry forms with automated SMTP email delivery and notifications
- On-Demand Content Updates: Includes full-batch site updates handled for you, or direct control to update content yourself anytime via secure file access (SFTP)
- Full Daily Backups: Automated, secure snapshots with free restoration on request
- Storage: Expanded Disk Quota of 10GB (ideal for larger media libraries)
- Flexible agreement: Billed annually (£100/yr) or monthly (£10/mo). Pro-rata full-month refund on early cancellation
Exclusions: The only additional expense is your domain name (purchased separately by you). SoreTech provides technical guidance on third-party domain procurement at no extra cost.
2. Financial Terms
- Billing Options: Fees are payable in advance. Clients may choose between an annual upfront payment (£80/yr or £100/yr) or a rolling monthly payment due on the first day of each calendar month.
- Arrears: For monthly billing, access to services is automatically suspended if the previous month’s balance remains outstanding by the first day of the following month.
- Maintenance Scope: Standard maintenance includes routine content updates (typically published by the next working day). Significant structural changes, rebranding, or new feature development may be quoted as a separate project at the standard consultancy rate of £20/hour.
3. Term and Termination
This Agreement remains in effect until terminated. Either party may terminate the service by providing 30 days’ written notice via email.
- Monthly Agreements: Service will conclude at the end of the final paid monthly billing cycle.
- Annual Agreements: If either party terminates an annual agreement prior to its term end, SoreTech will calculate and issue a pro-rata refund for all remaining unused full calendar months. No cancellation fees or administrative penalties apply.
4. Client Obligations
- Maintaining ownership and renewal of the associated domain name.
- Provision of all necessary branding, copy, and imagery.
- Ensuring all hosted content complies with the Acceptable Use Policy (AUP).
Note: While SoreTech maintains a robust backup schedule for system integrity, the Client is encouraged to retain local copies of vital assets.
5. Intellectual Property
- Your Content: All text, logos, trademarks, and images you supply remain 100% yours.
- SoreTech Code & Infrastructure: The underlying website design, custom HTML/CSS/PHP code, and server configurations created by SoreTech remain my intellectual property. They are licensed to you for as long as your site is hosted with SoreTech and may not be copied or transferred to another host without prior agreement.
6. Architecture and Operational Limits
To ensure a secure and resilient environment for small businesses, the following parameters apply:
- Infrastructure: Services are architected for small-business traffic profiles. Enterprise-level load balancing and high-concurrency scaling are not supported.
- Payment Security: SoreTech is a non-PCI DSS environment. We do not store or transmit financial card data. Payment features must be integrated via secure third-party processors.
- Data Protection: SoreTech operates under UK GDPR and the Data Protection Act 2018. Unless a separate Data Processing Agreement is signed, the Client remains the Data Controller for all end-user information.
7. Governing Law
This Agreement is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.
8. Acceptance
Formal acceptance is confirmed by replying to the delivery email. This confirmation is securely logged for audit purposes, establishing the commencement of the Agreement.
Version: v2.4 (Updated: 29 September 2026)